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Staff Training - make it count!
What is the best way to get the most out of your deli? Simple: train your staff right. And Freshway is there to train your staff right
Our training starts by the book – and that book is our Operations Manual. This manual acts as a building block of practical and technical skills needed to prepare the new individual for his or her position. That’s why every Freshway location has an Operations Manual. That way every deli worker has a reference available for their deli tasks. it teaches them the proper portioning, and how to follow instructions. If all workers follow the book, then you have consistency in the food product served – that benefits the customer always knowing what they’ll get, and the manager always knowing what margin they are making on each sub.
But it’s not just about making the food right. It’s about making it safe. So we stress and teach proper food safety techniques based on ServSafe training, and HACCP preparedness- including allergen signage and information.
And finally – it’s about customer service. Teach staff so EVERY customer is your BEST customer.
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